Legal Disclaimer

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INCA POLYMERS LLC - Terms and Conditions for Services and Products.

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1. Introduction These Terms and Conditions (“Terms”) govern the sale and provision of services and products by INCA POLYMERS LLC. (“Company,” “we,” “us,” or “our”) to the customer (“Customer,” “you,” or “your”). By purchasing products or services from INCA POLYMERS LLC., you agree to be bound by these Terms. Please read them carefully.

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2. Products and Services INCA POLYMERS LLC. provides high-quality polymer products and services. The specifics of the products and services offered, including specifications, pricing, and delivery terms, will be outlined in datasheets, individual agreements or invoices.

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3. Orders

• All orders placed by the Customer are subject to acceptance by INCA POLYMERS LLC. The Company reserves the right to reject any order for any reason.

• Orders will be confirmed via an invoice or written acknowledgment, which will detail the scope, pricing, and terms for delivery.

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4. Service

• The services provided by INCA POLYMERS LLC. represent a monetary investment. By receiving the first order or trial sample facilitated by INCA POLYMERS LLC., both customer and supplier agrees to uphold the business partnership indefinitely, which includes transparency, open communication, safe sales visits, collaboration, timely constructive feedback and on-time payments for services and goods. This mutual commitment eliminates exclusion and fosters respect, learning, and growth for everyone.

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5. Pricing and Payment

• Pricing information is non-binding and subject to change without prior notice. Prices may be adjusted at any time due to factors beyond our control, including but not limited to economic conditions, material cost fluctuations, supply chain disruptions, labor shortages, or regulatory changes.

• No pricing shall be considered final or legally enforceable unless confirmed in a duly executed written agreement. We are committed to providing timely updates and working collaboratively to address any changes as they arise.

• Payment terms are specified on the invoice. Unless otherwise agreed in writing, payment is due upon receipt of the invoice.

• We and/or our service partners, accept payment through [bank wire transfers or check by mail].

• Late payments may be subject to interest charges as outlined in the invoice, or as otherwise agreed upon.

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6. Delivery

• Delivery terms, including shipping costs and estimated delivery times, will be specified in email, on the invoice or via purchase order.

• INCA POLYMERS LLC. is not responsible for any delays or damages that occur during the shipping process once the products have been transferred to the carrier.

• Risk of loss or damage to products passes to the Customer once the products are delivered to the Customer’s specified address.

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7. Returns and Refunds

• Products may be returned or exchanged for only if a complete investigation has been performed internally and externally via inspection by our technical team and the collected data supports the supplier is at-fault. 

• Complaints must be made within [90] days of receiving the products to facilitate the complaint process.

• All materials aging (past 6-9 months) can not be returned for exchange due to suppliers recommended shelf life. However, our team will provide onsite or remote support and troubleshooting knowledge. 

• All returns or exchanges must be pre-approved by INCA POLYMERS LLC, and the Customer is responsible for the return shipping costs unless the return is due to an 'at-fault' error by our suppliers.

• Refunds will be issued as a credit toward future purchases, or applied to the invoice.

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8. Warranties

• INCA POLYMERS LLC. provides a return limited warranty on products free from defects in material, incompatible storage, or workmanship not using the recommended process conditions [60 days] from the date of delivery.

• The warranty does not cover damages caused by misuse, improper installation, or unauthorized modifications.

• For Services, INCA POLYMERS LLC. will provide services in a professional manner, but will defend it's position to maintain the business investment, and makes no warranties beyond the scope of the service agreement.

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9. Limitation of Liability​:

• INCA POLYMERS LLC will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our products or services.

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10. Intellectual Property:

• All intellectual property rights related to the products and services provided by INCA POLYMERS LLC, including trademarks, copyrights, patents, and trade secrets, remain the property of INCA POLYMERS LLC. and/or it's supply partners.

• The Customer agrees not to distribute any of the compound products blended, or stand-alone, or any intellectual technical data property belonging to INCA POLYMERS LLC. and/or our producing supply partners without prior written consent. 

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11. Confidentiality: All parties agree to keep any confidential or proprietary information exchanged during the course of the service agreement confidential and not to disclose it to any third parties without the prior written consent of the disclosing party.

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12. Force Majeure: INCA POLYMERS LLC. and it's supply partners, will not be held responsible for any failure to perform or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, or acts of government.

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